This page explains our refund and cancellation policy clearly so that users know what to expect before making any request.

Our service operates only in Guwahati, and all policies are designed to be fair, transparent, and respectful for both users and service providers.

General Policy Overview

We believe in honest communication.
That is why we explain our refund and cancellation rules in advance, without hidden conditions.

Please read this page carefully before proceeding with any booking-related request.

Cancellation Policy

A booking may be cancelled under the following conditions:

  • If the user decides not to continue before confirmation
  • If availability cannot be confirmed
  • If service guidelines are not agreed upon

Once a booking is clearly confirmed, last-minute cancellations may not always be possible.

We request users to communicate clearly and responsibly to avoid inconvenience.

Refund Policy

Refunds are handled only in specific and valid situations, such as:

  • If service confirmation was not possible
  • If there was a genuine issue from our side before service initiation
  • If booking could not proceed due to availability reasons

Refund decisions are made after reviewing the situation calmly and fairly.

Situations Where Refund Is Not Applicable

Refunds may not be provided in the following cases:

  • Change of mind after confirmation
  • Incorrect or incomplete information shared by the user
  • Delay or unresponsiveness from the user side
  • Violation of service guidelines or behavior rules

These rules help maintain fairness and prevent misuse.

Communication Is Important

Most issues can be avoided with clear and timely communication.

If you have doubts or concerns, please ask before confirmation.
We prefer answering questions early rather than handling misunderstandings later.

Our Fair Approach

We do not support pressure tactics or misleading promises.
If a refund is valid, it is handled respectfully.
If it is not applicable, we explain the reason clearly.

Our goal is not quick transactions, but long-term trust and clarity.

Final Note

This policy is in place to protect both users and service providers.

By using this website or contacting us, you agree to follow these terms in a respectful manner.

If you need clarification, you are welcome to contact us before moving ahead.